Auxillis Services Ltd

Auxillis Services Ltd

Auxillis Services Limited provides the credit hire and credit repair funding for the hire vehicle and repairs and all consumer contracts will be with Auxillis Services Limited.

Services provided by Auxillis Services include:

Escalating a Complaint

If you are not satisfied with our investigation and final response to your complaint you may be able to refer the matter to an appropriate regulator or industry body. Within our final response to your complaint we will advise you of the most appropriate body to contact. There are several bodies responsible for reviewing and arbitrating different elements of our service and it is important to select the correct one.

Complaints are often complex, but it should be escalated to the body most suited to considering the most significant element of your complaint. You may use the options below to identify the correct escalation process. If you are still uncertain about who to contact, please call us directly for assistance.

Hire Vehicle

Escalating Your Hire Vehicle Complaint

Any issues relating to the hire vehicle provided:

The BVRLA offer an Alternative Dispute Resolution Service (ADR) to consumers for matters related to the vehicle hire. Details of the service can be viewed here:

1. Using BVRLA's conciliation service
2. ADR procedures

The BVRLA will attempt to resolve a dispute referred to them within 30 days.

You may contact the BVRLA directly by email at complaint@bvrla.co.uk or post at:

BVRLA, River Lodge, Badminton Court, Amersham, HP7 0DD

Vehicle Repair

Escalating Your Vehicle Repair Complaint

Any issues relating to the repairs to your vehicle:

Promediate offer an Alternative Dispute Resolution Service (ADR) to consumers for matters related to the vehicle repairer and repair. Details of their services can be viewed here:

1. Promediate main site
2. Promediate contact us page

You may contact the Promediate directly by email at enquiries@promediate.co.uk

or by telephone on: 0203 621 3908 or 0782 7961764.

Hire
Vehicle
Vehicle
Repair

Escalating Your
Hire Vehicle Complaint

Any issues relating to the hire vehicle provided:

The BVRLA offer an Alternative Dispute Resolution Service (ADR) to consumers for matters related to the vehicle hire. Details of the service can be viewed here:

1. Using BVRLA's conciliation service
2. ADR procedures

The BVRLA will attempt to resolve a dispute referred to them within 30 days.

You may contact the BVRLA directly by email at complaint@bvrla.co.uk or post at:

BVRLA, River Lodge, Badminton Court, Amersham, HP7 0DD

Escalating Your
Vehicle Repair Complaint

Any issues relating to the repairs to your vehicle:

Promediate offer an Alternative Dispute Resolution Service (ADR) to consumers for matters related to the vehicle repairer and repair. Details of their services can be viewed here:

1. Promediate main site
2. Promediate contact us page

You may contact the Promediate directly by email at enquiries@promediate.co.uk

or by telephone on: 0203 621 3908 or 0782 7961764.