The Most recent Auxillis and Industry stories
The Most recent Auxillis and Industry stories
Along with sister companies FMG and FMG Repair Services, we are pleased to announce we have been awarded a top honour at Admiral Groups Manager Awards 2021. The three businesses received the Supplier of the Year Award having demonstrated our commitment in working together to ensure Admiral are getting the very best in service provisions for their customers.
The awards took place in an online virtual ceremony on Tuesday 8th February and saw employees from all areas of Admirals business, as well as partner companies, in attendance. Awards were presented for key contributions to the business throughout the year and in recognition of excellence.
Rob Harper, Head of Claims Business Support - Admiral Group Plc, said: Congratulations to all three companies for winning our prestigious Supplier of the Year Award. Our long-standing relationship with Auxillis has played a key role in our service provision for a number of years. The addition of services from FMG, along with FMG Repair Services during the last couple of years has enhanced our motor insurance offering further. Importantly, the accolade is testament to their shared passion and ambition in helping to enhance the services we are able to offer customers, ultimately making lives easier following an incident.
Susan Howe, Auxillis Managing Director said:The award is a tribute to the ongoing work of everyone in the Auxillis team, striving to consistently deliver excellent service for customers against the challenging backdrop of the pandemic. The team has maintained a focus on achieving the highest standards, an accomplishment which is reflected in our record breaking Net Promotor Scores.
The award comes at a period of growth for us, with new services being recently launched and claims volumes exceeding pre-pandemic levels. We are currently recruiting for 100 new roles across our two sites on Bracken Hill Business Park, including positions for Customer Service and Claims Advisors.
Join our team today by applying to one of our roles here - https://www.auxillis.com/careers.aspx
On Thursday 28th October, we hosted our annual Halloween Fun Day, with lots of great games for everyone to get involved in.
Our teams competed in a pumpkin carving competition, a team mummy competition and of course who had the best fancy dress! There were lots of great prizes up for grabs for the winners and the chance to claim victory amongst the teams.
We also had tasty treats and spooky raffles throughout the day, with more fantastic prizes to be won!
A huge thank you to all of our teams for getting involved and for getting into the halloween spirit.
Keep your eyes peeled for our next team day.
Last week, our Peterlee Contact Centre team hosted a charity day to raise money for Alzheimers Society.
Our team raised a grand total of ÃÂ£997.00 which will go towards helping Alzheimers Society fund research into the cause, cure, care and prevention of dementia.
Throughout the day we hosted some great events, from a bake sale, dress down day, a tombola, guess how many sweets were in the jar and numerous raffles and hampers.
We had lots of winners throughout the departments at Auxillis, with all donations going towards the total for our chosen charity.
A big thank you to all of our team for getting involved and supporting such a great cause!
Family owned motor retail group JCT600 has announced the selection of Auxillis to provide its Accident Aftercare program.
Offering comprehensive 24/7 365 accident management including fault and non-fault assistance, Auxillis will deliver support for JCT600 customers driving 23 of the worlds best-known vehicle brands from Bentley to VW across its 54 dealerships.
With extensive experience of accident management service provision for the automotive sector, Auxilliss specialist team will offer customers market leading hire and repair services. Working to market leading quality standards, Auxillis has a 12-month average NPS of 67% and on-line ratings with sites such as Trustpilot of 4.7 and Google 4.4, delivering Covid safe services.
We had very exacting requirements for a new service provider. Of course, we needed to ensure the commercial offer was compelling, but we were impressed by Auxilliss understanding of the market, our business and the service standards we expect said Sam Tordoff JCT600 Group Operations Manager. He added, Our wider group relationship was also a factor, FMG already provide Accident Management services to JCT600 Vehicle Leasing Solutions and this gave us an insight to the service philosophy and expertise.
The JCT600 agreement marks another significant new business win for Auxillis in a period of exceptionally challenging economic circumstances. Commenting on the success Phill Witterick Auxillis Commercial Director said, Were really pleased JCT600 selected us to provide Accident Aftercare. Gaining such a prestige account is always fantastic news but doing so during the pandemic is exceptional not least as we completed the entire process remotely no one involved has met face to face yet. But we hope to do so soon!.
As JCT600 enter their 75th Anniversary year, Auxillis is developing a range of PR and marketing to launch and support the Accident Aftercare services.
Today our Peterlee contact centre held their annual Summer Charity day in aid of Macmillan Cancer Support.
The team raised an amazing £1,951 through raffles, bake sales and dress down days to support England in their bid to win the world cup.
As well as fundraising, our Peterlee site also had the pleasure of hosting Elliott from Pioneering Care Partnership on Wednesday. Elliot was on site to help raise awareness on a number of different cancers as well as providing valuable tips and advice.
But it looks like the team arent quite finished fundraising for Macmillan yet as we will be continuing to collect money for dress down days throughout Englands stay in the World Cup.
Well done to everyone at our Peterlee Contact Centre!