News

Auxillis counts down to Northgate Insurance Services rebrand

Auxillis is preparing for its upcoming July rebrand as Northgate Insurance Services. As pioneers in the insurance claims management sector, Auxillis has built a strong and trusted reputation for delivering high-quality service and market-leading mobility solutions to motorists, helping them to stay mobile and get back on the road with minimal disruption.

Working on behalf of some of the UK's largest insurers, brokers, and automotive brands, the business delivers end-to-end support, including first notification of loss (FNOL), claims management, vehicle replacement, credit repairs, legal assistance, and associated insurance products.

At the core of the operation is a fleet of 13,000 vehicles, including 1,000 EVs, supporting around 262,000 claims and 153,000 vehicle hires annually. With an award-winning contact centre, the business delivers a responsive service nationwide.

The rebrand to Northgate Insurance Services marks the next phase in the business's evolution, aligning it more closely within Northgate Mobility to create a stronger, fully integrated mobility offering. Part of ZIGUP plc, Northgate Mobility delivers corporate vehicle hire, fleet management, specialist vehicle expertise, claims management services, and insurance replacement vehicles under one connected proposition.

Mel Bebbington, Managing Director, said: "As part of ZIGUP plc, we have always worked closely with our Group companies to enhance our service offering. Being part of Northgate Mobility and the rebrand to Northgate Insurance Services reflects this ongoing evolution-strengthening collaboration and enabling us to continue delivering consistently high standards for our customers.

"While our core operations will remain unchanged, this enhances our ability to be more agile and forward-looking-strengthening how we support our customers, colleagues, and partners."

Northgate Mobility is built on a Customer First approach, combining scale, expertise, and simplicity that customers and partners will benefit from, supported by specialist teams and nationwide coverage. This translates to greater responsiveness and access to a broader fleet of around 60,000 vehicles, including LCV and specialist vehicles, and the latest EV and Hybrid models - all while retaining the specialist expertise from the team they can rely on.

Auxillis launches Honda Accident Assistance on behalf of Honda UK

Auxillis are committed to delivering exceptional care and peace of mind to Honda customers, both on and off the road. Today, Auxillis are proud to announce the launch of Honda Accident Assistance, a dedicated accident management service designed to support Honda automobile drivers through every step of the process following a vehicle accident.

From vehicle recovery to coordinating repairs and arranging suitable replacement vehicle hire, Honda Accident Assistance is designed to elevate the ownership experience by delivering exceptional customer service during what is often a stressful time. Working in conjunction with Honda's nationwide network of approved bodyshops, customers can enjoy additional peace of mind knowing their vehicle will be repaired to manufacturer specifications, using Honda genuine parts to protect vehicle integrity.

Andrew Jager, Head of Automotive at Auxillis said, "Auxillis is extremely proud to work with the globally recognised brand, Honda. Through our dedicated Account Management team, we have worked closely with Honda to build a strategic, insight-led collaboration focused on shared, sustainable growth. United by a commitment to outstanding customer experience, we have combined our expertise to ensure our Accident Assistance solution strengthens the support Honda customers receive after an accident"

With over 30 years of expertise, Auxillis (part of the FTSE 250 listed ZIGUP plc) partners with leading UK insurers, brokers, dealer groups, and manufacturers to provide comprehensive support for customers involved in both fault and non-fault accidents, including full claims management, replacement vehicles, and repair coordination.

Customers should be aware that Honda Accident Assistance is a chargeable service, delivered by Auxillis on behalf of Honda UK, and is not provided free of charge to customers.

We've Been Awarded the Better Health at Work Bronze Award for Championing Colleague Wellbeing

We are celebrating after achieving the Better Health at Work Bronze Award, recognising our ongoing commitment to colleague wellbeing and our efforts to create a healthier, happier workplace.

The Better Health at Work Award recognises and supports employers across the Northeast and Cumbria who are dedicated to improving staff wellbeing through practical, structured initiatives. To achieve the Bronze Award, we needed to demonstrate strong engagement within our workforce and meet several key criteria, including completing a health needs assessment, delivering at least three health campaigns, promoting mental health awareness, encouraging healthy eating, and reducing risks linked to smoking, alcohol, and drug use.

We began our journey towards the Bronze Award in late 2024, with our dedicated team of Wellbeing Champions leading a wide range of initiatives to support both physical and mental health. Highlights have included on-site Health MOTs delivered in partnership with the NHS, Tea & Talk sessions encouraging open conversations around mental health, Resilience Sessions with Luke Ambler, founder of Andy’s Man Club, and a zero-alcohol tasting event to promote mindful drinking.

We have also introduced healthier food and drink options in our canteen, created a quiet wellbeing space for reflection or prayer, and continued to develop colleague resources such as a physical and mental health support app and financial wellbeing tools.

Operations Director, Kelly Graham said: "This achievement really reflects the passion and teamwork that makes Auxillis such a great place to work. Our colleagues have embraced every initiative with enthusiasm, supporting one another, sharing ideas, and making positive changes together. It’s been fantastic to see how our focus on wellbeing has brought people closer and made a real difference across the business. We’re already looking forward to building on this success as we work towards our Silver Award."

The Bronze Award marks an important milestone for us, and we continue to prioritise wellbeing as part of our wider health and safety commitment. With plans already underway for the Silver Award, we remain dedicated to creating a workplace where every colleague feels supported, valued, and able to thrive.

Auxillis Appoint New Sales Director

Auxillis is pleased to announce the appointment of James Roberts as Sales Director, with effect from 6th October 2025. James will join the Auxillis Board and more broadly, will support the wider Claims and Services function across mobility solutions provider, ZIGUP.

With a vast knowledge of the claims and insurance industry spanning 29 years, James brings valuable expertise from his previous senior roles including Head of Insurance Sales at Europcar, where he led a highly successful Sales team and played an integral role in transforming their insurance proposition.

Speaking of his new role, James said: "I'm very much looking forward to joining Auxillis, a market leader with great ambition, a great place to work and a business that prides themselves on customer service. These values are important to me and gives me confidence that I can make a meaningful contribution to their growth and continued success".

James joins during a period of exciting growth for Auxillis, marked by the launch of several new partnerships and the renewal of key longstanding collaborations. Additionally, they have also invested in new technology, recently upgrading the core telephony system within their Peterlee contact centre to further enhance their customer experience.

Auxillis Managing Director, Mel Bebbington commented: "We're delighted to welcome James to the Auxillis team. His extensive experience, strong leadership and alignment with our values make him a great addition to our business. James will play a pivotal part in driving our strategic goals forward and reinforcing our position in the industry as the mobility partner of choice."

Auxillis Announces Strategic Partnership with Howden Corporate & Commercial division

Auxillis has recently formed a partnership with Howden UK&I's Corporate & Commercial division to provide its claims management service including vehicle replacement and repair services - and most notably, a full First Notification of Loss (FNOL) provision.

Howden UK&I is part of global insurance group Howden, and one of the largest specialist insurance distribution groups in the UK.

This collaboration introduces Howden Corporate & Commercial clients to the Auxillis solution which is designed to quickly and efficiently get them back on the road after an incident. From the first point of contact expertly gathering information and assessing liability, to vehicle recovery, coordinating repairs and arranging replacement vehicle hire, this partnership is focused on enhancing the client experience during what is often a challenging time. By delivering exceptional client service and support, the service provides peace of mind and improves the overall claims journey.

Phillip Witterick, Auxillis Commercial Director said, "Auxillis is delighted to announce its partnership with Howden UK&I's Corporate & Commercial division. Howden is, of course, a hugely successful and respected brand and this collaboration underscores the shared commitment of both organisations to delivering exceptional client service, fostering brand loyalty, and driving organic growth. This strategic partnership marks an exciting chapter for both companies as we continue to prioritise innovation and excellence in delivering industry-leading service and support."

Throughout the implementation of this partnership, Auxillis and Howden aligned closely in their values and vision, with both teams dedicated to working collaboratively to further enhance the claims journey, ensuring a streamlined and client-focused experience.

Richard Graham, Head of Claims and Risk Management for Howden UK&I's Corporate & Commercial division commented: "We are thrilled to partner with Auxillis, a leader in accident management services. This collaboration aligns with our commitment to deliver unparalleled support and innovative solutions to our clients when they need it most. By combining our expertise with Auxillis' extensive repair capability and mobility solutions, we can ensure our clients are back on the road quickly and the impact to their business is kept to an absolute minimum".

With 30 years' experience, Auxillis (part of the FTSE 250 listed ZIGUP plc) operates in partnership with major UK brokers, insurers, dealer groups and vehicle manufacturers to support clients involved in fault and non-fault accidents with full claims management including a first class FNOL service, replacement vehicle and repair management services, insurance products and legal services.