Careers

Auxillis employs over 1,400 people nationwide. Operating from centres in Bath, Peterlee and 27 strategically located branches across the UK we offer a range of exciting and rewarding careers.

Apply Now



Careers

Auxillis employs over 1,400 people nationwide. Operating from centres in Bath, Peterlee and 27 strategically located branches across the UK we offer a range of exciting and rewarding careers.




Careers

Auxillis employs over 1,400 people nationwide. Operating from centres in Bath, Peterlee and 27 strategically located branches across the UK we offer a range of exciting and rewarding careers.




Apply Now

Contact Centre Careers

Looking for a challenge?

Check below to find out more:

Job Title
Date
Location
Salary
Close Date
+ Customer Advisor
Date:
04/09/2019
Location:
Redmond House, Peterlee, SR8 2RR
Salary:
up to £18,039 per annum + monthly bonus
Close Date:
21/10/2019

Job Alerts

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Employee Benefits

Annual Leave
Training and Development
Gym Membership
EE Discount
Recommend A Friend
Performance Bonuses
Workplace Pension Scheme
Save As You Earn Scheme
Eye Care Vouchers
Will Writing Service
Season Ticket Loan
Discounted Vehicle Repairs
Fiat Affinity Programme
Cycle To Work Scheme
RAC Discount
Motor Accident Assistance
Halfords 10% Off Everything
Aviva Insurance Savings

Workplace Benefits

Paid Breaks
Free Parking
On Site Catering
Free Tea and Coffee
Health and Wellbeing
Pop-up Shops
Shower Facilities
Charity and Team Activities
Free WiFi

* Full details of all benefits on request

What Our People Think About Working Here

Really Helping

“I like the satisfaction I get when I see my work making a difference”.

Great Atmosphere

“All the staff are helpful and friendly”.

Part of a successful Team

“I like my teammates and the variety of work we do”.

Job Satisfaction

“I enjoy helping people at a difficult time and making a difference”.

Have You Got What It Takes?

Complete the survey to check you have the skills

How the Application Process Works

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Find the job that interests you, then complete our online application process.

If you meet our selection criteria a member of our recruitment team will contact you for a short telephone interview.

If the telephone interview goes well we’ll invite you for interview at our offices, you will meet with a team manager and also complete a competency test.

If you are successful, we'll contact you as soon as possible to give you the good news.

Apply Now

Take a Look Inside Auxillis.

Keyroles

With over 550 employees Auxillis offers a wide range of employment opportunities, from sales and customer service advisors to functional roles in business change and IT - including supervisory and management positions. As the largest number of roles in our business are in Sales, Customer Service and Collections the bulk of positions we regularly recruit for are in these areas.

Employee Feedback

There is no better way to get a real understanding of what it's like to work at Auxillis than from the people who work here. We recently asked the team to tell us in their own words what they liked and enjoyed most about working at Auxillis. We can't show all the responses we received, but here is a selection of the feedback we think provides a really good picture of what its like being part of our team.

Commited to Quality

Our commitment to customer service is at the heart of everything we do and is essential to our success. We measure quality through our monthly Customer Satisfaction Survey (CSS) which surveys a fixed number of customers each month for whom we have provided services. We are reguarly scored 9/10 by customers for service quality.

Customer Feedback

We feature on many of the major online rating and review sites and enjoy an average 4.5 Star rating on these sites for service quality. In addition we monitor many online dofums such as MoneySavingExpert and CustomerActionGroup, as well as actively engaging with customers on social media - especially Facebook and Twitter - communicating directly with customers to provide help and information.

Customer Comments

We run a monthly customer satisfaction survey helping us to measure and understand what customers think about our service. Take a look at some of the feedback we have received.

How to get to us

Located on the Bracken Hill Business Park near Peterlee our offices are just off the A19. Most people travel in by car, with many arranging car sharing. Free parking is provided on site and at overflow facilities nearby. A number of buses connect Peterlee to the major towns nearby, and the 201 operated by Go North East runs every 15 minutes from Peterlee to connect with the other services. View Google Map

Gender Pay Gap Reporting

All UK Companies with over 250 employees must provide information about the remuneration of employees by gender. Our first Gender Pay Gap Report is attached.

View our Gender Pay Gap Report

Winner - Contact Centre of the Year 2018


Runners Up 2015 - 2016 - 2017

Better Health at Work Silver Award 2018

Runner Up - People Development Heroes 2016

Winner - Customer Experience Champion 2015

Training and Development

Auxillis provides a programme of training to ensure our team has the latest knowledge and skills.

Induction

Everyone completes at least a two week induction programme, this ensures you have a clear understanding of the company, our business, our services, our key systems and whatis expected of you in your new role.

The Academy

After successfully completing induction you enter the Auxillis Academy. The Academy aims to develop the skills you will need to be successful in your position and runs for between 3-4 weeks.

Coaching

All team leaders have responsibility for regularly coaching and developing their own teams. You will receive regular coaching and feedback on your performance and development.

Refresher Training

At Auxillis there is an ongoing need to refresh existing skills as well as to learn new ones. Refresher training is regularly held to cover new products, changes to existing ones, new partner requirements as well as changes in processes or regulation.

Leadership

Our leadership development programme identifies talented advisors and team managers we believe have the skills and potential to progress within the business. The scheme aims to develop skills and competencies we expect to see in this group preparing them to take up key leadership roles in the future.

Key Roles Overview

The Recruitment
Process

Employment Offer

We will normally inform you by telephone within 24 hours of your face-to-face interview if you have been successful - and send an email confirming your offer of employment. Once you confirm your acceptance we will post your Offer Pack

Pre-employment Checks

To meet employment regulations Auxillis is required to complete pre-employment checks to confirm your identity and entitlement to work in the UK, and all offers of employment are subject to satidfactory references and background checks.

Starting

When we confirm you have been successful we will also confirm your start date, which will coincide with one of our induction programmes. This enables you to meet other new starters and begin your time at Auxillis alongside them.

Probation Period

All new starters must complete a six month probationary period, although this can be signed off any time after 3 months for exceptional performance.

Preparing for the interview?

Find out more

Like the thought of working for Auxillis?

Click to view our current vacancies or download our Recruitment eBrochure.

The Auxillis careers recruitment eBrochure cover.

Have you got what it takes?

Question 1 of 6

Have you worked for Auxillis before?

Next

Preparing for the Interview

Some Quick And Easy Tips To Help You Prepare

A tablet, showing an Auxillis job advert, lies on a desk with a piece of paper a pen and a cup of tea.
Phone Interview
  • Remember to arrange the time of the call to ensure you can concentrate and speak without being interupted.
  • Review your CV to refresh your memory about any previous employment, skills and experience.
  • A phone interview can sometimes be more difficult than face to face. Speak clearly and confidently, remember to listen carefully during the call it can often be as important as speaking.
Face-to-Face Interview
  • Do some preparation. As we’ve already suggested refresh your memory, look again at your CV, our website and the job role so you can recall important details. Making a note of any questions you would like to ask is often a good idea.
  • Keep in mind first impressions do count, so make sure you turn up on time and dress appropriately for an interview in a business environment.
  • Remember, no one is trying to catch you out, we want to see you be successful, so try to relax as much as possible and be yourself.
  • Use the opportunity to clarify anything you are unclear or uncertain about.

Thanks for your application

We will be in touch with you if your application has been successful.

Close

Applying to Auxillis

Please fill out the below form with as much information as possible. We will be in touch if your application has been successful.