Partners

Providing high quality bespoke services to partners and customers in the insurance, broker and automotive sectors.

Partners

Providing high quality bespoke services to partners and customers in the insurance, broker and automotive sectors.

Partners

Providing high quality bespoke services to partners and customers in the insurance, broker and automotive sectors.

Partners

Providing high quality bespoke services to partners and customers in the insurance, broker and automotive sectors.

Partners

We provide accident management services to customers of some of the UK’s largest and most respected insurance, broker and automotive companies. We offer a comprehensive range of services including: replacement and hire vehicles, vehicle repair, recovery of other losses and insurance cover.

Our unrivalled experience, expertise and scale enable us to offer a complete range of high quality services, as either a turnkey or bespoke solution for high volume partners whilst still delivering a personalised, tailored solution for small to medium sized operations. The longevity of our partnerships is testimony to our constant drive to meet high standards, deliver innovative solutions and consistently improve and meet stretching objectives in a complex sector.

Two smartly dressed business individuals shake hands over a document.

At a Glance

  • Proven Track Record in delivering value for partners through tailored service programmes and flexible, competitive commercial models.

  • Market leading levels of customer satisfaction

  • Full capability across all areas of motor claims handling

1992

Established
AIM 2013

£600m

Market cap
T/O > £472.3M (2017)

1,200+

Employees
82% customer facing

99%

Right first
time

Why Choose Auxillis?

One Call, One Click

Single digitally integrated service, single provider, seamless customer journey.

SLAs

Services are provided and measured to market leading service standards from contact to hire and repair service delivery

Owned Fleet

Our own fleet of 10,000 vehicles, 60 vehicle classes, delivered and collected through our 27 branches nationwide

Digital Solutions

Award winning online solutions providing speed, simplicity and convenience for customers and partners across our services.

Full Service

A complete service including: credit hire, credit repair, fault repair, legal services and insurance products

Quality and Service

Our approach to delivering high quality services in a complex sector with customers who are often distressed, is embedded throughout our business and is measured and feedback is sought from customers, partners and ourselves.

9/10

Customers would use our service again

12 month rolling average based on all Customer Satisfaction Survey responses.

What Our Customers Say About Us

Our customers consistently rate our services 9/10 in our Satisfaction Survey, which is sent to all customers every month. We value customers taking the time to leave customer service feedback and ratings on consumer websites and we enjoy great ratings on Review Centre, FreeIndex, Google+, TrustPilot and Yell.

The very best service I have ever received

"From the minute I had the accident where someone smashed into me this company took over and helped every step of the way. As this was difficult time this company supported me all the way till I got my car which was as good as it was before the accident."

Excellent Service!

"When my car was in for repair I needed the use of another car. My insurance put me in touch with this company and they supplied me with a new car, and I mean brand new! Their service is second to none and I will recommend them to everyone. They provided a very professional service, they delivered the car to my door as well as collecting it. Outstanding and very pleasant experience all round."

Very well looked after

"A very helpful and prompt service. I had my car written off by some crazy driver, as this is my first claim in over 30 year I did not know what to expect. I was very well looked after with all contacts being helpful and completed in one call, thanks for your help!"

Contact Us

If you have a project you would like to discuss with us or just want to find out more about our services and how we can help your business improve service and profitability contact:

Business Development

Tenders, RFIs and RFPs

We would be interested in responding to any Tender, RFI or RFP you may have for the provision of accident management, fault and non-fault claims handling services as well as integrated legal services and supporting insurance products. Please contact us at BD@auxillis.com and one of our team will contact you to discuss your requirements in more detail.